Saturday, May 17, 2008

Corporate Junk #9

Out of the blue, a client sent me an sms today requesting us to provide a service which was stipulated within our contract. The client had asked for my email address as instructions would be sent via email. This is also a client who has not sent us the payment for quite a while and I gladly grab the opportunity to remind the client of the outstanding payment.

For a while, there was no reply from the client. After 10 minutes, finally my mobile phone beeped with new message.

The client replied that the cheque for the payment had been prepared and will be mailed to us by this week.

I stared at the sms incredulously. Today is Saturday which is already end of the week. The message was sent to me after the mail collection time of the postal boxes. Couldn't the client find a better excuse reply? At least tell me that the payment would be sent by next week and it would have been more logical.

Well, it does not make business sense to embarrass the client by reminding the client that now is in fact end of the week. I'll just wait till Tuesday, after the public holiday on Monday, to 'check' with the client if the payment had indeed been mailed out. Sigh.

Click here for the earlier entries of 'corporate junk'.

Friday, May 16, 2008

My Entry Appeared in SammyBoy Forum

I was checking my stats and saw a healthy amount of traffic coming from a link I didn't recognise. Upon clicking the link, it brought me to the infamous sammyboy forum! Fortunately, there weren't any NSFW content, else I may be misunderstood by my wife and I'll have lots of explaining to do. Heh!

Apparently, a member has copied-and-pasted my entry "Another Reason To Get A Car" there. I would need to extend my thanks to the ShaolinTiger for posting a message and linking the entry back to my blog. Some of the exchanges there were indeed quite lively!

In the forum, a posting called me a stinky for complaining about paying an extra $1 (it was $1.40 to be exact :p). I was also called an idiot for wanting to buy a car. One even commented that I'm a weakling for not challenging the taxi driver and if I can't tolerate being charged extra $1, why am I tolerating being charged thousands of dollars by the government for owning a car? On why I didn't challenge the cab driver? Well, for friends who know me, they would know I'm a pacifist in nature. Well, some would call that a weakling if you like. LOL. But I'm comfortable with who I am.

It was indeed a very enlightening exchange. When I saw the messages in the forum, I wasn't offended at all. I can understand why they misunderstood my entry. From just that entry, it does seem like I've decided to get a car over $1.40.

In reality, I've been thinking about getting a car for quite a while already. Now I've two growing kids and the elder son is going to primary one next year. The school bus arrives at our place to pick him up at 6.15 am and he'll only be back by 2.30 pm. There is just too much unnecessary wasted traveling time for him. Everyone knows how competitive is our school system here. It does not bode him well if he is too tired during lesson time.

Of course, there are many other factors to consider while making a decision to own a car. My previous entry was just one of the many reasons that have nudged me towards buying one.

One of my friend told me if by getting a car helps me save time and thus have more time in developing my business, I should seriously consider in getting one.

I'm still considering my options. Maybe, in one of my future entries, I may just list them all the reasons why I'm thinking of buying a car. One of them is definitely not about the overcharged $1.40 taxi fare but more of the ability to have more control of my time and the convenience of having a car.

Of course, in Singapore, the convenience comes at a hefty price.

Wednesday, May 14, 2008

Another Reason To Get A Car

Last Sunday, I was going to meet a friend at Raffles City so I took a cab down. The normal route would be for the cab to take the CTE route and exit into Orchard Road near the Istana. Instead of turning into the CTE towards city, he took the route of Lavender Street all the way to Raffles Avenue. I even get to see Singapore Flyer close up!

I wasn't very happy so I asked him why didn't he take the CTE route. He turned around and looked at me.



Yes, he was wearing those cannot-see-the-eyes-dark-sunglasses like the Terminator, he didn't say a thing and just turned his head around again and continued his driving. For a moment, I felt that my life was in mortal danger and half-expecting him to pull out a gun. :p

For the rest of the journey, I just sucked thumb kept quiet and pretended to read my Businessweek magazine.

By the time I reached Raffles City, the fare was $7.40. The usual fare would have been about $6! There was really no reason for him to take the Lavender Street route. It was more expensive and took a longer time.

Ever since the taxi fare increased, I seemed to encounter more drivers taking the longer route with more traffic lights. I can't help but wonder if it was deliberate ploy.

I'm really seriously thinking of getting my own car now. I don't want to put up with such drivers and put myself in their mercy anymore!

An Assignment

A few months ago over lunch with a friend, he invited me to give a speech to share my entrepreneurial experience in a seminar. Being the idiot that I am, I gamely agreed.

This was going to be the first time I'll be making a public speech. In all honesty, I was pretty excited about it. I imagined that my speech would inspire future generations of new entrepreneurs to "boldly go where no one has gone before!". I even planned what to wear on the day of the speech. I wanted to look good and respectable because I'll be representing my company, my dreams and my aspirations of the past 8 years when I'm delivering my speech when I'm standing there at the podium. I even planned to get a new pair of shoes as my pair of suede Timberlands was too scruffy to be worn on that day.

I imagined that my speech would be as eloquent and inspiring as Steve Job's and as moving as Popagandhi's. I had even planned to do a presentation using "Flash" where it'll display amazing graphics and information complementing my speech. The flash presentation will be 10 minutes long which I can use it as guide to keep the pacing of my speech. It was only a 10 minutes speech, how difficult could it be?

By using both Steve Job's and Popagandhi's speech as reference, I knew that my transcript will be about 4 A4 pages of Times New Roman of font size 12.

On a Saturday which was two weeks before the speech day, I plonked myself down at a Starbucks cafe and began typing my "inspiring" speech over a cup of Grande Latte. I was confident that I'll complete drafting my speech that day.

After 4 hours, I was shivering from the cold in Starbucks and I had to visit the washroom, I packed up and put my laptop into the bag calling it a day. I had only written 2 paragraphs! After 4 hours!

A part of me was beginning to panic. I thought it was going to be easy writing the speech by sharing my experience. Unfortunately, through the course of writing, self-doubt crept into my heart. Should I really encourage the audience to carpe diem, seize the day? Can I shoulder the responsibility that if someone really took my advice and become an entrepreneur but did not succeed? What if their life become miserable?

I didn't know what my message was going to be anymore. I was lost.

On a Sunday that was just the day before speech day, I told my wife I'll be going to Starbucks to write my speech. I swore that I'll only be back when the speech is done.

At Starbucks, I ordered a triple-shot Latte to keep me going. After a week of thinking, I've finally decided to share my naked experience. I've also made up my mind to encourage anyone to take the plunge but I'll not sugarcoat my experience. I'll share all the pain and tribulations that I had to go through to be where I am today. I'll be a hypocrite if I don't take a stand and encourage entrepreneurship.

After 4 hours, I had re-written my first 2 paragraphs and added 2 new paragraphs. But I was very tired already. The 4 paragraphs really drained me. I don't why it was so difficult to write the speech. I wanted to continue to toil but I was really tired. I guess it was emotionally draining to dig deep into myself and revisit the past bittersweet experiences.

For a brief moment, I felt like I was back in my University days - The night before exams and I'm still cramming. What if I can't finish studying? I want to sleep but I can't. If I can't finish studying, I'll surely flunk my papers. It was a similar fear: What if I can't finish writing? How do I face the audience tomorrow?

Just the thought of it brought fear to my heart. It was so thick that my throat choked. But I was really tired. The fear was paralysing I decided to go home and sleep. I planned to wake up early the next morning to continue writing.

By the time I reached home, my family was asleep already. I had a quick shower and plonked down into the bed and tried to sleep. Maybe due to the triple shots Latte, I had a hard time falling asleep. Due to the buzz of the caffeine, it was a very fitful sleep.

I woke up feeling tired. But I had to complete my speech. I was awake before any of the family members. Gently cursing, I swore to myself I'll never agree to another speech assignment anymore.

By 2 pm, I finally finished drafting my speech but it was only 2 pages long. That was how much I could muster. I showed it to my wife and she commented that it'll be a 10 minutes speech if I talk really slowly. Heh!

After gulping down a quick lunch, I rushed out to get a new pair of shoes. Knowing myself, I knew that I'll be shivering from fear while giving the speech so I got myself a jacket too. Total damage: $300.

By the time I got back, it was time for me to bathe and get ready. I gulped down a small glass of Brands Essence of Chicken before I left home.

At the auditorium, while other speakers were giving their speech, I was busy memorising mine. Even though the auditorium was not cold, as my turn approaches, I began to feel cold and had to put on the jacket which I had fortunately and correctly bought.

Finally it was my turn to deliver my speech. I could feel the blood being drained away from my hands and they felt clammy. When I started giving my speech, my mind was actually in a blank state but words just shot out like machine gun. I remembered making some jokes and the audience laughed. I knew I missed some paragraphs and created some new paragraphs which were not in the speech. I kept my eyes fixated at one spot of the auditorium. That helped to calm my nerves a bit.

If you want to be an entrepreneur, you must be mentally prepared that it will be the most difficult thing to do. You must be ready to risk everything and may not get anything in return. Most startups fail during the first year. That is the reality.

Was I ever hesitant of starting on my own? Was I fearful of failures? Of course. But I just had to know. I just had to know for sure if I can make my idea work. If someone had successfully implemented a similar idea, I don't want to be left to wonder for the rest of my life if that could have been me. I don't want to be plagued by what ifs? If I had tried and failed, at least I would be satisfied with the knowledge that I wasn't the better person to make it work. But at least, I've tried.

We only live once. I don’t want to live with regrets and wondering about the ‘What ifs’. Even if I had failed, I would have lived.

With that, I ended my speech. In my delirium and hazy state of mind, I thought the audience gave me a slightly, just so slightly, louder ovation.

When I went back to my seat, my friend who was also one of the speakers told me I sounded very kan cheong (nervous). I nodded my head. Two of my friends who were in the audience, texted me that my speech was very heartfelt. I was glad that it came across as heartfelt. It should, as the speech was indeed the sharing of my intimate personal experience. I was also very grateful to the two friends who found time to attend the speech and supported me. It helped to know that there were 2 familiar faces among the sea of strangers.

During the Q&A, there were quite a few questions directed at me. After the session, a few members of the audience crowded around me to ask me more about what I had gone through. I think I may have touched some of the budding entrepreneurs. If that was really the case, the weeks of anxiety and stress that I put myself through to write the speech would have worth it.

When most audience left and I was alone, I texted my wife, "I survived."

Wednesday, May 07, 2008

Be Hungry, Be Very Hungry

It's been 8 years now since I've started my venture. For a while, I'm satisfied with what I've achieved. For friends who know me, they all know that I'm a simple person. I don't have many material needs. I don't aim to stay in a private condominium or drive a flashy car. Like any boys, I like and admire Ferrari but I never desired to drive one. I'm happy to stay in my humble HDB abode and take the public transport. Well, I did aim to become a millionaire by 30. The goal was more chosen as a marker rather than the million dollars. Anyway, I'm 36 now and I'm not even half-way there. :p

I've no regrets. In fact, I'm happy. Yes, I'm struggling with the daily mess and firefighting but at least it is my own mess and not putting out fire of others. I get to make my own decisions and be my own boss. I've a rebellious streak and for friends and colleagues who have worked with me have seen the anti-establishment side of me. So I'm happy that I get to make my own decisions and plot my own future now.

I'm not rich but I make enough to live comfortably within my humble lifestyle. No matter how much you make, if you spend more than you make, you'll always be poor. So what if you make million dollars a year but you spend spend twice that amount? You are actually in the negative of a million dollars. If you make $3k a month and manage to save $1k a month. In one year, you would have saved $12k and be wealthier than the person who overspent his/her million dollar salary.

However, with the recent inflation rate of 6.7% (CPI of March 2008) and ever increasing oil price, it caused me to think: by simply keeping my money in the bank and just making the same amount of money, I'm already losing money at a rate of 6.7% (economists, feel free to correct me if my layman understanding is not accurate). At this staggering rate of global price increases and inflation, I'll soon find the amount I'm making is no longer sufficient. I shudder to think the university fees for my sons in about 15 years time. I think I need to make more money so that I can keep pace with the inflation.

Recently, I attended the open house of my client's office. It was a casual party and I had the opportunity to meet my client's husband as they share the same office. He had started his company for about 3 years now and he already have a staff strength of 10 and is continuing to expand.

Me, after 8 years, I only have a staff strength of 3 full-time and 2 part-time. I still don't have an office, even though it was a conscious choice but I can't help but think if I would have survived if I needed to pay office rental. For 3 years, I'm still in the same accounting mess (well, getting better each year) and many projects are not progressing. I feel that I'm running in circles and I've not been able to expand my company even though I need to but I just don't think I've the resources to employ more. The revenue potential seemed to have reached a bottleneck. I feel stagnant. I'm stuck.

My heart feels a dull ache when I read about successful entrepreneurs who have launched their IPO and have an army of staff. A few of them just took 10 years to reach that stage. I look back at myself and I only have 2 more years before I reach the 10 year mark. Can I reach the same level of success? I wonder.

But I'm still comfortable at where I am. I can still get by because I don't need and spend much. I've also realised my dream, the dream of being an entrepreneur. I'm so comfortable that I believe I'm taking things too slowly. I don't have a sense of urgency (maybe I do but somehow it doesn't feel urgent enough). However, deep down inside, I know my dream has so much more potential than I ever dream of. My dream can achieve so much more (not in terms of monetary) but to build the new features, I need more funds. I need to be hungry.

I've tried the Zen approach where less is more. Maybe this approach is no longer sufficient. Maybe I should start aiming for that swanky apartment in district 9 and the fiery red Ferrari. Maybe I should aim for more stuff and not rest on my laurels.

I'm going to be more aggressive from now on.

I need to be hungry, very, very hungry. I want to feel inspired again.

A Near Accident

I was walking towards my sons' childcare centre to pick them up on Monday evening. It was the start of the week and there were many things on my mind. I was thinking about how I can pick up the pace and have more projects completed in a more compressed time; I was also thinking how I can improve the efficiency of the company; I was also deeply in thoughts on how to increase revenue for the company so that I have more resources to employ more staff; I was also thinking how the day went by so quickly and I seemed to have achieved so little; I was also wondering how to deal with the avalanche of emails I receive daily.

Suddenly, my handphone beeped to signal the receipt of a new sms. It was from a supplier and I was typing the reply.

I was about to cross the road.

There was a firm tug on my arm and I stopped.

A car zoomed passed inches from me with a few more cars following closely behind. I think there was a van within the group of vehicles that went zooming by.

I turned to look at my wife. She was the one who tugged my arm. She was wide-eyed and with ashen face. Only then did I realise I was nearly knocked down by cars if I had taken one more stride and step off the pavement. I was so engrossed in my thoughts that I was about to cross the road without looking. My walking was done in subconscious mode without me consciously realising the environment.

If I had taken just one more step, I'll probably be knocked down by the oncoming traffic and flung away by the impact. I can't imagine what will happen if after that, the vehicles following closely behind the sedan that hit me and if they were not able to stop in time.

I shudder at the thought.

I was never so careless. I was never so deep in thoughts. What is happening? Why am I so consumed by work recently?

I need to snap out of it.

Saturday, May 03, 2008

Vertu Phone

A friend of mine bought a Vertu phone recently. Yes, the each $10k-comes-with-concierge service phone. The phone is by the same Finnish company Nokia.

One day, while we were at a friend's retail shop shooting breeze, he came in looking flustered.

Vertu friend: Anyone has Nokia charger I can use? My phone's battery is flat!

My friend took out his Nokia charger and passed it to him.

Vertu friend: Crap! The Vertu phone does not fit into a standard Nokia charger.

Smart Alec friend: Oui! Call the concierge service and ask them to bring you a charger or a charged battery lah.

Vertu friend: Yeah hor! Good idea!

Just a short moment later.

Vertu friend: Crap! The battery is flat, how to call the concierge?!

O.o||

So much for the $10k comes with concierge service phone, when the battery is flat, it is as useless as any normal phone. :p

I'm So Getting A Car

Needed to meet my friend at Registry of Marriage (ROM). Was waiting for a cab for 15 minutes and there was no cab in sight. As the time goes by, 3 more people appeared at varying distance in front of me and were waiting for cabs too. The weather was hot and humid, it made the wait even more unbearable. It had been getting more difficult to get a cab at the road near my home recently. I wondered if it was because after LTA agreed to the taxi fare increase, more drivers had given up their taxis as it has become harder to pick up passengers and thus make a living? In the past, I usually needed wait only 5 minutes and I'll be in a cab.

As the time goes by and after 3 others appeared in front of me waiting for taxis, I'll be late meeting my friend. I decided to walk to another road to wait for cab. Thankfully, it only took 5 minutes and I managed to flag down a cab. In total, it took me 20 minutes to get a cab. Argh!

In the cab, I told the cab driver I was going to ROM. He looked back at me in bewilderment and I repeated by saying ROM at Fort Canning. He seemed to register and started driving.

When we finally reached Fort Canning, the cab drop me off at The Legends at Fort Canning! It was a distance away from ROM!

I told the cab driver to print me a receipt while I was fishing for the payment. The fare was $8.10. Even though I've two 5 cents in my jeans pocket, since I don't like to receive 5 cents coins, I don't dump 5 cents coins to others. So I paid $9 instead. Guess what! The driver returned 90 cents to me in denominations of 5 cents coins!

Oh no you don't! You are not going to dump your 5 cents coins to me. So I paid him the exact fare with my two 5 cents coins instead.

Finally when the payment was made, the driver turned around and asked me if I needed a receipt! Flabbergasted and because I'm already running late, I told the driver I don't need the receipt anymore, got off the cab and started running towards my appointment under the hot and humid weather.

By the time I reached my friend, I was panting, hot, breathless and drenched in perspiration!

With previous bad taxi experiences and the recent ridiculous ruling by LTA (more on this in future) not allowing to pick up and alight passengers by the main road, I'm so changing my mind and getting a car!